Policies

Dispatch times

All Picklepuss items are handmade and personalised to order with an average turnaround of between 7 to 14 days to dispatch but generally items will arrive much sooner than this. During busy periods the full 14 days is to be expected. 

 

Washing

We recommend washing your Picklepuss items at 30 degrees, leaving to air dry and ironing inside out. Incorrect washing of your items may result in shrinkage or fading (as with any garment). Refunds or exchanges will not be given in this instance.

Refunds and Exchanges

All Picklepuss items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.

 

As items are made to order please understand replacements or refunds can't be given if this is due to a spelling mistake on your part so please double check information at time of ordering.

 

We hope you and your children love your custom made, unique and bespoke Picklepuss clothing as much as we enjoy making it